Digital Dialer Terms of Use

Acceptance and account authority

By creating an account, accepting these Terms, or using Digital Dialer, you confirm that you are at least 18 years old and authorized to act for the person or business associated with the account. If you act for a business, you confirm authority to bind it to these Terms. You must provide accurate account information, keep account credentials secure, and are responsible for activity you authorize through your account. Your subscription provides a limited, non-exclusive right to use enabled features for lawful purposes; it does not transfer ownership of Digital Dialer or permit resale, unauthorized access, or bypassing service limits.

Our Privacy Policy describes how we process information. Optional AI terms and the specific plan, price, allowances, and payment conditions disclosed before a purchase also apply to that feature. They do not waive mandatory rights or authorize charges that you have not agreed to.

Your own Twilio account and direct provider billing

Connect uses your independently owned Twilio main account, not a Digital Dialer subaccount. You purchase and manage phone numbers, calling and messaging usage, recordings and storage, messaging registration, verification, vetting, taxes, fees and penalties directly with Twilio. Digital Dialer bills only its software subscriptions, add-ons and AI reply top-ups; those purchases do not fund Twilio. You authorize Digital Dialer to access your number inventory, balance and registration status, create calling credentials, configure routing on numbers you select, and place calls and messages on your behalf. Connecting a number may replace its existing call/text routing and interrupt another application. Existing managed services are not migrated or canceled by enabling Connect and retain their prior billing arrangements until explicitly changed. Up to 10 numbers may be active in Digital Dialer at once. Changing credentials, removing a number or disconnecting may interrupt calls, messages and mobile notifications. Disconnecting does not cancel your Twilio account, release numbers, delete registration campaigns or stop Twilio billing. For full access revocation, rotate your Auth Token and revoke Digital Dialer calling API keys in Twilio. Logging out does not disconnect your saved account or selected numbers, cancel subscriptions, or stop provider billing; the browser phone may be offline until you reconnect. Provider routing changes and short-lived calling credentials may not be reversed instantly, and calls or messages already in progress cannot always be recalled. Resolve account funding, verification, registration and provider restrictions in Twilio. Each messaging campaign needs your explicit confirmation of recipient permission and required Twilio submissions; routine document uploads and platform-owner approval are not required for Connect numbers. Individual and AI texts need no separate permission submission but still require approved registration. You must keep original consent evidence and follow its scope. Digital Dialer still enforces opt-outs, safety checks and acceptable use; these checks cannot guarantee avoiding penalties or remove responsibilities imposed by law or provider agreements. Call recordings and received voicemail routed through Digital Dialer expire after 28 days; download anything you want to keep. Twilio bills recording and storage directly; cleanup cannot reverse incurred charges.

Connect subscription and free trial

Connect costs $8/month and is required to connect your own Twilio account and use Digital Dialer. Registration allows a free account and access to workspace previews; protected tools require active Connect. Your one-time 7-day trial begins only when you activate it in Billing, requires no payment card, and does not automatically become a paid subscription. Campaign and AI add-ons are separate. When Connect access expires or is paused, protected tools pause; Billing, support, previews, and available safety-disconnect controls remain accessible, and your saved numbers and credentials remain. Cancel subscriptions in Billing to stop their future renewal. Canceling or pausing Connect does not automatically cancel other add-ons or any Twilio number rental, usage, registration or provider services. Twilio charges continue under your own account agreement.

Mass Dialer + Mass Texting subscription and free trial

Mass Dialer + Mass Texting costs $25/month for the combined campaign tools. Eligible accounts may start a one-time 7-day software trial in Billing. It requires no payment card, does not create a paid subscription, and does not automatically charge or renew. The trial clock starts when you activate it, not when you register. After it expires, campaign tools pause unless you separately purchase a subscription or receive an explicit access override. Only Connect and Mass Dialer + Mass Texting offer these 7-day trials; they are independent trials, not a trial of every add-on. Twilio services and optional add-ons remain separately billed, including during a software trial. Active Connect is also required to start the campaign trial and use campaign tools. Trial activation, cancellation, or an access override does not cancel or pay another subscription or provider service.

Recipient permission and campaign confirmation

For independently billed numbers connected from your own Twilio account, each new, restarted or changed messaging campaign requires your explicit campaign confirmation before sending. No routine recipient-document upload or Digital Dialer owner approval is required. We record the confirmation wording and version, account, time, IP address, browser information, campaign configuration and recipient/message snapshot. Confirmation is not reused for another campaign or an edited or rebuilt recipient list. Individual inbox texts, AI replies, AI follow-ups and integration messages do not require a separate permission-review submission, but still require an eligible, funded connected number with current approved Twilio messaging registration. Twilio registration verifies a registered use case; it does not establish consent from each recipient or authorize unrelated marketing. You must obtain all legally and contractually required consent, including express written consent where required, keep original evidence for as long as required and at least until consent is withdrawn, and provide it to Twilio, authorities or Digital Dialer on a lawful or reasonable compliance request. Bought, scraped or shared contact lists do not establish consent. You must identify the sending business, stay within the approved use case, supervise AI settings and messages, and honor consent withdrawal. An inbound question permits a relevant conversational reply, not unrelated or indefinite marketing follow-ups. Global opt-outs, account holds, provider restrictions, automated content checks and sending limits remain in force. Risky messages or unsafe links may be refused; checks do not certify legal compliance, authenticate consent, inspect every attachment or guarantee delivery or freedom from penalties. You are responsible for your recipients, content, schedules, AI use, registration accuracy, provider fees and penalties arising from your conduct. Never evade restrictions through number rotation or another account. Legacy platform-managed numbers retain their existing recipient-evidence and owner-review safeguards.

Your responsibility for using Digital Dialer

You control the calls, messages, campaigns, contact lists, scripts, recordings, AI instructions, and other content sent or created through your account. You are solely responsible for ensuring your use is lawful, accurate, authorized, and appropriate, including obtaining every consent, license, disclosure, and permission required where you and your contacts are located.

Communications and AI compliance

You are responsible for telemarketing, do-not-call, messaging, call-recording, privacy, consumer-protection, intellectual-property, and industry-specific obligations. This includes the Telephone Consumer Protection Act, applicable FCC rules, the Telemarketing Sales Rule, federal and state do-not-call requirements, recipient-local calling hours, caller identification, consent withdrawal, and applicable recording and transcription consent rules. Before recording, transcribing, using artificial or AI-generated voices, or enabling automated callbacks, obtain the consent and make the disclosures required for that activity. Keep the original consent and suppression records for the legally required period and update them when recipients withdraw permission or numbers change owners. For application-initiated outbound messaging, obtain recipients' prior express written consent as required by Twilio's messaging policy, including for downstream recipients using your business's services. A recipient-initiated conversation permits only relevant conversational replies within that permission, not unrelated or recurring marketing. A lead-form submission, imported contact, purchased list, carrier registration, campaign confirmation, or automated check is not by itself proof of legally sufficient permission. Digital Dialer does not provide legal advice or guarantee that a campaign or communication complies with law.

Platform features and separate add-ons

Connect Twilio Number, called Connect throughout the platform, provides the software access needed to connect your own Twilio account when Connect is enabled. Digital Phone supports individual calls; Inbox supports one-to-one SMS/MMS, received messages, forwarding, and voicemail as configured and supported. Mass Dialer + Mass Texting is a separate combined subscription for Google Sheets calling campaigns and Mass Texting campaigns. AI Assist is an optional beta voice add-on; Lead Flow is an optional hosted-form and Google Sheets lead workflow; Lead Gen AI is a separate messaging reply and follow-up add-on. AI Assist and Lead Flow require active campaign access. Lead Gen AI does not require the campaign subscription, but requires active Connect when Connect is enabled. Each feature also requires its own enabled rollout, eligible account, accepted terms, provider permissions, and any applicable paid plan. A software subscription, support-granted override, or free trial does not include Twilio funding, carrier registration, or every add-on. Available plans, prices, reply allowances, and activation requirements are shown in Billing before purchase. Hidden, beta, or preview features are not a promise of availability. Connect is also offered as a monthly Apple In-App Purchase in the iOS app, without campaign or AI add-ons. Apple displays its localized price before confirmation; prices may differ from web purchases.

AI Assist and Lead Gen AI supervision

You choose whether to enable AI, its prompts, business information, recipients, reply rules, and follow-up schedules. When enabled, AI may send messages or place configured callbacks without your reviewing each response beforehand; review and test the configuration before live use and monitor it afterward. AI can invent facts, misunderstand callers, make incorrect promises, omit required disclosures, or produce unsuitable content. You must constrain its authority, check important outputs, provide accurate instructions, and disable or pause automation when it behaves unexpectedly. Do not impersonate another person, use a voice or likeness without permission, or authorize AI to make commitments you cannot lawfully honor. AI output is not legal, medical, financial, or other licensed professional advice and is not a guarantee of leads, appointments, sales, delivery, or compliance. Turning off an automation does not guarantee that a call or message already submitted to a provider can be recalled. Lead Gen AI has no free trial. Included replies reset on paid monthly renewal and do not roll over. Paid reply top-ups are separate purchases, expire 90 days after purchase, and do not extend a subscription or provide cash value. An eligible active plan and the required base access are necessary to use replies; delivery and AI quality are not guaranteed. Twilio messaging charges remain separate from AI reply allowances, including any provider-billed attempts or follow-ups.

Lead Flow forms, Google Sheets, and integrations

You are responsible for the notices, privacy disclosures, consent wording, form questions, destinations, and follow-up choices on forms you publish. Do not treat a request for information as permission for unrelated or indefinite marketing. Lead Flow saves submitted responses to your configured Google Sheet and may trigger callbacks only when the relevant options and eligible AI Assist access are enabled. You control spreadsheet sharing, imported lists, field mappings, webhooks, and integrations such as PropSignal or LandSync when available. You must have rights to collect and share the submitted information with the platform and relevant providers and secure any external credentials. Third-party data, duplicate submissions, incorrect mappings, permission changes, and provider outages may cause inaccurate, delayed, or missing records or follow-ups. Verify destinations and results and keep independent copies of important records; a connected Sheet or integration does not guarantee accuracy, consent, or successful delivery.

Customer data, content, and account security

You retain your rights in the contacts, scripts, files, recordings, forms, and other content you submit. You grant Mobile App Starter permission to host, process, transmit, and disclose that content to service providers only as needed to provide the features you request, protect the service, and comply with law, as described in the Privacy Policy. This does not transfer ownership of your content or authorize its sale. You must have the necessary rights and lawful basis for that processing and must not submit unnecessary sensitive information, passwords, or payment-card details in contacts, prompts, messages, or forms. You are responsible for access you authorize to your account, devices, Twilio credentials, Google Sheets, and integrations, and must promptly report suspected misuse and secure or revoke compromised credentials. No security system is infallible. This allocation of customer duties does not reduce our own legally required privacy, security, or breach-notification duties. Keep independent backups and exports of records you need; the platform is not a permanent archive or a substitute for your required legal records. Deleting a conversation, campaign, or account does not necessarily erase payment, consent, acceptance, or compliance audit records retained for lawful purposes.

No emergency service and call-alert limitations

Digital Dialer is not an emergency telephone service and must not be used to reach 911, emergency responders, or other emergency or life-safety services. Use a separate telephone service capable of emergency calling. Do not rely on Digital Dialer for emergency alerts, safety monitoring, or critical communications. Browser calling and incoming-call alerts depend on an online connected phone session, microphone and audio permissions, network access, and browser or operating-system settings. Desktop notifications are optional and may be blocked, delayed, silenced, or unavailable; no ringtone, notification, call connection, recording, or voicemail is guaranteed. Signing out or closing the browser can take the browser phone offline without canceling your Twilio account or your selected number's routing. Configure and test available forwarding or voicemail separately if you need an alternative when the browser phone is unavailable.

U.S. calling and messaging coverage

Platform calling and outbound SMS/MMS are limited to supported standard U.S. numbers in the 50 states. Unsupported territories, premium-rate and special-service destinations are blocked. Forwarding follows the same rules. Twilio controls actual regional rates, delivery restrictions and provider charges on your own account, including Alaska. Incoming messages may already be billed before Digital Dialer filters them; filtering does not reverse that charge.

Call recordings and received voicemail retention

Call recordings and received voicemail are available for 28 days from creation, then scheduled for permanent deletion. Download anything you want to keep. Twilio bills recording and storage directly on your own account. Cleanup retries provider failures and cannot reverse charges already incurred. Disconnecting does not stop Twilio billing; review routing and recordings in Twilio.

Affiliate program commissions

Approved affiliates may earn commissions only on eligible paid Mass Dialer + Mass Texting and Lead Gen AI base subscriptions purchased by qualifying referred customers. Phone-number rentals, usage charges, registrations, credits, refills, top-ups, additional AI numbers, taxes, and any other excluded products do not earn commission. Attribution lasts 30 days from a valid tracked referral, commissions remain pending for 30 days, and the minimum payout is $50. An affiliate earns 12% during months 1 through 12 of the affiliate's active commission period and may earn 15% beginning in month 13. A qualifying referral occurs when a new customer completes registration through the affiliate's tracked link or code and passes Digital Dialer's eligibility and fraud checks; clicks, self-referrals, duplicate accounts, or other artificial activity do not qualify. If no qualifying referral occurs during any continuous six-month period, the active commission period resets. The next qualifying referral starts a new month 1 at 12%, and the affiliate must then complete another 12 active months before becoming eligible for 15%. No commission is earned on a payment that is refunded, reversed, disputed, charged back, fraudulent, unpaid, or otherwise canceled. Pending commission will be voided, and commission already paid may be deducted from future payouts or applied as a negative affiliate balance. Affiliate payouts are arranged manually through Bank Transfer, Wise, or AirTM after the minimum and hold requirements are satisfied. Affiliates must provide accurate recipient contact, destination-country, and transfer-preference information and respond to secure requests for any additional payment instructions. Provider availability, exchange rates, receiving-bank charges, intermediary fees, and transfer timing vary by country and may affect the final amount received. A payout is complete only after Digital Dialer records the external transfer reference and marks it paid. Affiliates must make clear and conspicuous disclosures that they may receive compensation, may not make false or misleading claims, and must follow applicable advertising, privacy, and consumer-protection laws. Digital Dialer may review, withhold, adjust, or terminate commissions for errors, abuse, fraud, policy violations, or ineligible transactions.

Platform and provider limitations

Digital Dialer depends on telecommunications, payment, hosting, mobile, AI, and other providers. Services may be delayed, filtered, rejected, unavailable, or changed. Provider status, balance, registration, and usage shown in Digital Dialer may be cached, incomplete, or delayed and are not your provider's authoritative billing statement. Review Twilio Console, provider invoices, funding, and service alerts directly. A displayed balance or Connected status does not guarantee funds, registration approval, number readiness, or permission to send. Suspension, rate limits, caller-ID reputation, spam filtering, routing changes, and third-party failures may prevent use. Digital Dialer does not guarantee uptime, deliverability, number availability, campaign results, or uninterrupted access. To the maximum extent permitted by law, Digital Dialer, Mobile App Starter, and their affiliates are not responsible for your conduct, campaign results, legal violations, provider decisions, lost opportunities, or indirect or consequential losses arising from your use of the platform.

Customer conduct and limits of responsibility

You are responsible for the recipients, content, instructions, schedules and communications you choose or authorize, including AI replies and follow-ups. You must have authority to connect your Twilio account and lawfully share contact information with Digital Dialer and its service providers. For independently billed Connect accounts, Twilio charges, assessments and penalties are payable under your own agreement with Twilio, not a Digital Dialer usage plan. To the extent permitted by applicable law, you must reimburse reasonable, documented losses and lawful third-party claims attributable to your unlawful use or breach of these terms. This is not authorization for an unreviewed or automatic card charge, does not bind Twilio or other third parties, and does not guarantee recovery. We may pause or refuse service, investigate abuse and request original consent evidence when reasonably necessary for compliance. These terms do not transfer responsibility imposed on Digital Dialer by law, excuse our own unlawful conduct, or waive non-waivable consumer or privacy rights. A checkbox, registration approval or automated safety check does not eliminate either party's legal obligations.

Acceptable use

You may not use Digital Dialer for unlawful, deceptive, fraudulent, harassing, abusive, discriminatory, infringing, or unauthorized communications; to evade carrier or platform safeguards; or to contact people without legally sufficient permission. You must follow applicable Twilio acceptable-use and messaging policies and other provider rules. Do not spoof a caller's identity, impersonate another business, circumvent opt-outs, rotate numbers to avoid restrictions, or access data or accounts without authorization.

We may investigate, request original consent evidence, restrict or suspend affected activity, or terminate access for reasonably suspected abuse, unlawful conduct, security threats, nonpayment, or material breach, subject to applicable law. We may preserve relevant records and respond to lawful provider or authority requests. A software restriction does not itself cancel provider services, future renewals, or charges already incurred; use the applicable billing controls and address Twilio restrictions directly.

Subscriptions, cancellation, and service changes

Connect purchased in the iOS app is a one-month auto-renewing Apple subscription. Apple charges your Apple Account after confirmation and renews it unless canceled at least 24 hours before the current period ends. Use Manage Apple subscription in the app or Apple's subscription settings to manage renewal. This Apple purchase does not include a free trial; the separately activated no-card web trial does not create or authorize an Apple purchase. Restore Purchases verifies access for the Digital Dialer account originally linked to the purchase; purchases are not transferable between platform accounts. An Apple subscription does not purchase campaign or AI add-ons, and Twilio charges remain separate. Refund requests for Apple purchases follow Apple's applicable policies and do not limit mandatory legal rights.

Paid recurring software subscriptions renew at the disclosed billing frequency and price until canceled, subject to the terms you affirmatively accept at checkout. Starting a no-card software trial or accepting these Terms alone does not authorize a paid subscription or an automatic charge. One-time top-ups are separate purchases, not subscriptions. Taxes and provider charges are separate where disclosed.

Manage or cancel software subscriptions through Billing's subscription-management controls. If those controls are unavailable, contact hello@mobileappstarter.com for assistance. Cancellation stops the affected subscription's future renewals; it does not itself delete your account, disconnect Twilio, cancel other subscriptions, or refund incurred charges except where legally required. Access may continue until the paid period ends as shown in Billing unless an account restriction applies.

Logging out, disconnecting a number, or disconnecting your Twilio account from Digital Dialer is not subscription cancellation. Cancel Twilio rentals, usage arrangements, registration campaigns, and other provider services directly with Twilio. Features, allowances, prices, provider requirements, and availability may change; material changes and required renewal or cancellation notices will be disclosed as required by applicable law. These Terms do not independently authorize an undisclosed price change or charge.

Customer indemnity for third-party claims

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Mobile App Starter, Digital Dialer, and their officers, employees, contractors, and affiliates against lawful third-party claims and reasonable, documented damages, costs, and legal fees to the extent caused by your unlawful communications, failure to obtain required consent, infringement, unauthorized data or account access, misleading content or promises, or material breach of these Terms. This obligation does not apply to the extent a claim is caused by our fraud, willful misconduct, gross negligence, breach of our own legal duties, or other responsibility that cannot legally be shifted to you.

We will notify you reasonably promptly of a claim for which indemnity is sought and cooperate in its defense. You may defend it with reasonably acceptable qualified counsel; we may participate with our own counsel at our own expense unless applicable law or an agreed arrangement provides otherwise. Neither party may settle in a way that admits wrongdoing by, imposes a nonmonetary obligation on, or fails to release the other without that party's written consent. This clause does not authorize an automatic charge to your payment card or reimbursement of penalties that cannot lawfully be shifted.

Severability, no waiver, and continuing obligations

If a provision cannot legally be enforced, it will apply only to the lawful extent, and the remaining provisions remain effective where permitted by law. A failure to enforce a provision once is not a waiver of later enforcement. Obligations concerning incurred payments, customer content and conduct, lawful record retention, indemnity, and legally enforceable liability limits continue after termination to the extent needed to resolve events arising during your use. Nothing here restricts a legally protected complaint, regulator report, or remedy.

Changes and renewed acceptance

We may revise these Terms as the platform or legal requirements change. When we publish a new version, signed-in users must review and accept it before continuing to use protected platform services. We retain the version, date, IP address, and browser information associated with each acceptance for security, compliance, and dispute-resolution purposes.

Contact

Questions about these Terms can be sent to hello@mobileappstarter.com.

Digital Dialer by Mobile App Starter
San Diego, California, United States